Privacy Notice
Who we are
Tendernest Healing Community Interest Company (Company number 16659851). Registered office: Brynwylfa, Llanddewi Velfrey, Narberth, Pembrokeshire, SA67 7PG. “Tendernest” is our trading name. Contact: shahnaz@tendernest.org.uk.
Tendernest Healing Community Interest Company (Company number 16659851). Registered office: Brynwylfa, Llanddewi Velfrey, Narberth, Pembrokeshire, SA67 7PG. “Tendernest” is our trading name. Contact: shahnaz@tendernest.org.uk.
What we collect
-
Details you provide for enquiries, bookings and newsletter sign-ups.
-
Booking information, including the sessions you choose and payment status.
-
Accessibility or health information you choose to share so that you can participate safely.
-
Website usage through analytics cookies, only if you consent.
-
Photographs or video only with your explicit consent.
How we use your information and legal bases
-
To respond to enquiries (legitimate interests or consent).
-
To process bookings and deliver events (contract).
-
To send service messages about your booking (contract).
-
To send our newsletter and event news (consent; you can unsubscribe at any time).
-
To improve the website through analytics (consent).
-
To keep participants safe where necessary (vital interests or explicit consent).
Sharing
We use trusted service providers:
We use trusted service providers:
-
Email hosting: IONOS.
-
File storage or forms: [Google or Microsoft], where used.
-
Analytics: Google Analytics, only if you consent.
We do not sell personal data. Some providers may process data outside the United Kingdom under appropriate safeguards.
Retention
-
Bookings and finance: six years.
-
General enquiries: twelve months.
-
Newsletter: until you unsubscribe.
-
Health or access notes: kept only for the activity and deleted within thirty days after the event unless there is a safeguarding reason to retain them.
Your rights
You can request access, correction, deletion or restriction of your information, object to certain uses, and withdraw consent. Contact shahnaz@tendernest.org.uk. You can also complain to the Information Commissioner’s Office.
You can request access, correction, deletion or restriction of your information, object to certain uses, and withdraw consent. Contact shahnaz@tendernest.org.uk. You can also complain to the Information Commissioner’s Office.
Children
We do not knowingly collect children’s data via the website. Parents or guardians book on behalf of under-eighteens.
We do not knowingly collect children’s data via the website. Parents or guardians book on behalf of under-eighteens.
Cookies
See our Cookie Policy for details and controls.
See our Cookie Policy for details and controls.
Changes
We may update this notice and will show the “last updated” date at the top of the page.
We may update this notice and will show the “last updated” date at the top of the page.